What is the cost of DELIVERING my order?
Order Value Delivery Cost
3-5 Day Delivery Service
£0 – £15 – £3.95
£15 – 25 – £4.95
£25 – 40 – £5.95
£40+ – £8.95
Next Day Delivery – £11.95 All order must be received by 2 pm for next day delivery.
Is it possible to track my order?
Please note that all orders can be tracked through “Your Account” link which can be accessed at any time. Here you can monitor the progress of your order. You will be notified in the second email that we send to you confirming your order has been processed and dispatched.
When can I expect to receive my order?
We aim to dispatch goods within 24 hrs. As we use a combination of Royal Mail, Parcelforce and Interlink to fulfil our orders we cannot provide exact delivery times. Please see below for an indication.
Items dispatched by First Class Post usually arrive the day following dispatch. In some cases however it is possible for them to take up to 10 days. For Items dispatched by Courier, we can use a 24 hr service. Where this service has been used, the item will usually be delivered the next working day following dispatch. Although in some instances where items are being delivered to remote locations, it may take one extra day.
Next Day Deliveries should be placed prior to 2pm to ensure we can pick and pack your order in plenty of time.
What should I do if I have not received my order within the delivery period expected?
If you have not received your order after 10 days following the dispatch date, please contact us immediately. We will do everything we can to ensure that you receive your goods as soon as possible.
Will I be required to sign for my order?
If we consider the goods we are sending to you to be of high value, we will dispatch them for your security by Recorded Post or by Courier. A signature will be required upon receipt of the goods. Please note that this service will be provided at no extra cost.