Product returns and refunds/damaged goods
We’re sorry to hear that you’re in need of a product return and a refund. Make sure your product is eligible for return and follow the steps below to receive your refund.
What happens if the products that I have purchased are faulty?
Within 7 Days of Purchase
Our products are manufactured to the highest quality standards. In the unlikely event goods are found to be faulty within 7 days of purchase please feel free to return them for a full refund or replacement. We do require that you notify us by e-mail prior to returning the goods. We are unable to provide this service for products where faults have been caused by accident, neglect, misuse or normal wear and tear.
Beyond 7 Days
You have the right to return a faulty item within a reasonable period of time. We do require that you send us an e-mail prior to returning the goods. In order to ensure that the return can be processed, please keep all the warranty information that accompanies your item. This will be needed should there be a fault. We are unable to accept products that fall outside of their warranty period.
My product is eligible and meets the criteria above – is there a returns procedure that I should follow?
Please ensure that you contact us prior to returning products to ensure that your return is dealt with as efficiently as possible. Without prior notification, we cannot guarantee that the return will be processed.
After notifying us of your return and being issued with a returns number, please complete the following steps to ensure that it is dealt with as efficiently as possible:
This must include your order number, which you will be able to find on the original paperwork that you received with the order.
Wrap the item securely in its original packaging (if possible) with all it originally came with. This is very important. Please mark clearly the returns number issued to you on the outside of the parcel.
Send the package to the address below:
Shelf Edge Limited
We will notify you via e-mail when we have processed your return. This may take up to one week, although in most cases your return will be processed much sooner.
For your protection we recommend that you use a recorded-delivery service if the value of the return is more than £30, as we are unable to take responsibility of goods until they are received by us.
No return will be issued unless goods are checked and we are 100% satisfied with the reason for return.
My order has been delivered / is damaged in transit, what should I do?
If you receive an order that has been damaged in transit /or any discrepancies, we will make every effort to resolve this as soon as possible for you. We do however require that you inform us within 24 hours.